We will exchange products if they are found to be either defective or damaged. In the circumstance where you consider that a product is either damaged or defective, you may return it in its original condition within thirty (30) days of receiving it, and we will exchange it.
In light of the promotional pricing for pre-orders, all pre-ordered product orders (placed before July 1, 2017) are final sale.
For all orders purchased at the full retail price (placed on and after July 1, 2017), customers are responsible for return shipping, and a 10% restocking fee.
Please contact us at firstname.lastname@example.org with details of the product and the damage/defect and we can assist you with the return shipping process. All refunds will be processed within thirty (30) days.