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Manu | AXIS

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Activity overview

Latest activity by Manu | AXIS
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    Manu | AXIS commented,

    Hi Nema. Thanks for sharing your log. Based on that, can you try the following: 1) Confirm that either the power adapter or the solar bar is properly connected to your device. An easy of way checki...

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    Manu | AXIS commented,

    Hi Josh, Unfortunately, you cannot connect to ZigBee hubs at the same time (in your case SmartThings and Echo+). However, you can enable voice commands only by adding the SmartThings home skill to ...

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    Manu | AXIS commented,

    Hi Tag - thanks for catching that! I've approved it now :)

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    Manu | AXIS commented,

    Official comment

    Hi Nema, First off, I would like to apologize for the experience you've had so far. When we looked through our system we didn't see any tickets submitted by you except for the one today. That being...

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    Manu | AXIS commented,

    That's great to hear Josh! We are here if you need us :)

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    Manu | AXIS commented,

    Hi Glen, The latest firmware version is V3.2.4.1076. We are currently working on implementing upgrades over ZigBee networks, that would enable firmware upgrades to be pushed automatically via the h...

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    Manu | AXIS commented,

    Hi Josh, Gear connects with the AXIS app via Bluetooth and connects to SmartThings (or other compatible hubs) via ZigBee. In order to reduce power consumption, as Gear is powered by batteries/solar...

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    Manu | AXIS commented,

    Hi Josh, In regards to the sprocket (this is the dial that holds the chain) - metal sprockets can easily damage the beaded chains (especially the plastic ones) over time. That's why we made our spr...

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    Manu | AXIS commented,

    Hi Josh,   It's not an issue of building out a skill, but rather that to connect to Echo directly you need to have WiFi, which Gear does not. As Gear is powered by ZigBee, it is able to connect dir...

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    Manu | AXIS commented,

    Hi Daniel, Yes! You can control Gear with Echo via the SmartThings hub.  The integration walkthru for connecting Gear to Smartthings can be found HERE. And thanks to Tagyoureit (who's the real MVP ...